Last updated: 17 July 2026
Tafiti (“Tafiti”, “we”, “us”) is a customer retention platform for hospitality businesses, operated by RJS Studios Ltd in Nairobi, Kenya, and available at tafitipro.co.ke. These terms are a binding agreement between us and the business that creates a Tafiti account (“you”, “your venue”). By creating an account or using the service you accept these terms and our Privacy Policy. If you do not accept them, do not use the service.
Tafiti lets your guests rate their visit over WhatsApp, routes low ratings to you privately, helps happy guests publish Google reviews of their own words and choice, and gives you tools such as complaint alerts, campaigns, win-back messages, group bookings, reports and a review badge. The service depends on third parties we do not control, including WhatsApp and Meta Platforms, our WhatsApp provider, Google, payment providers and hosting providers. Features may change as the product develops; we will not remove a capability material to your plan without reasonable notice.
The service is for businesses, not consumers. You confirm that the person creating the account is authorised to bind the business, that the information you give us (including your venue name and your Google listing) is accurate and yours to use, and that you will keep your sign-in email secure. You are responsible for the people you invite, including manager logins.
One account serves one business. The locations on an account must be branches of the same business: the same trading name and brand, under common ownership. Running two or more differently named or differently branded businesses under one account (for example, two unrelated restaurants sharing a multi-location plan) is not permitted, even if both have the same owner; each business needs its own account and plan. If we find unrelated businesses sharing an account we may ask you to separate them, move the extra business to its own plan, or suspend the account until it is resolved.
Plans are priced in Kenya Shillings and billed in advance through our payment provider (M-Pesa, Airtel Money or card). Prices exclude VAT at 16%, which is added at checkout, and you receive a tax invoice by email. Payment extends your paid-through date by the period you bought: one month for monthly, twelve months for annual (annual is priced at ten months). Nothing renews automatically and we never charge you without you making a payment. If your paid-through date passes without a new payment, paid features pause until you pay again; your data is not deleted because of a lapse.
You may cancel at any time from your dashboard or by writing to us. Because plans are prepaid, cancelling stops future renewals and renewal reminders; your plan stays active until the end of the period you already paid for, including annual plans, which run to the end of their year. Payments already made are not refundable except where Kenyan law requires otherwise or where we failed to provide the service for a sustained period, in which case we may extend your paid-through date or refund the affected portion at our discretion.
We may offer discounts and coupon codes. Each code carries its own conditions, such as first payment only, an expiry date or a redemption limit. Codes cannot be exchanged for cash, may not combine with other codes, and may be withdrawn if we reasonably suspect abuse.
You remain responsible for your relationship with your guests. In particular you agree that you will: only send marketing to guests who opted in, and honour opt-outs immediately; never offer guests an incentive that is conditional on the rating they give or on posting a positive review; not use Tafiti to write, buy or fake reviews; and comply with the policies of WhatsApp and Google and with the laws that apply to your business, including the Data Protection Act, 2019. For your guests’ personal data, you are the data controller and Tafiti processes it on your instructions, as described in the Privacy Policy.
You will not use the service to send unlawful, deceptive or abusive content, to spam, to interfere with the service or attempt to access other customers’ data, or to resell the service without our written agreement. We may suspend or terminate an account that breaches these terms, after notice where practical, or immediately where the breach puts guests, other customers or the platform at risk.
We own the service, its software, design and branding. You get a licence to use them for your business while you have an account. You own your data and your guests’ feedback; you give us the licence needed to operate the service on your behalf, including generating review text and reports from it.
We work to keep Tafiti available and fast, but the service is provided as is and we do not promise uninterrupted operation. WhatsApp, Google, payment and hosting outages are outside our control. Where a fault on our side materially interrupts the service, our remedy is to fix it promptly and, for sustained interruptions, extend your paid-through date.
To the fullest extent Kenyan law allows: we are not liable for indirect or consequential loss, lost profits, lost business or reputational loss; reviews are written and published by your guests, and we are not liable for what guests choose to say publicly; and our total liability for all claims in any twelve month period is capped at the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
You will indemnify us against claims arising from your breach of section 7 or 8, including claims from your guests about messages you sent them and regulatory penalties caused by your instructions to us.
We may update these terms as the service evolves. For material changes we will give you at least 14 days’ notice by email or in the dashboard. Continuing to use the service after the change takes effect means you accept the updated terms; if you do not, cancel under section 5.
These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction, after a good-faith attempt by both sides to resolve the dispute directly.