Tafiti lives in WhatsApp, where your guests already are. They rate their visit as they pay. A complaint reaches you privately within minutes. A great visit becomes a Google review in about 22 seconds.
30 days free, every feature included. No card needed.
The guests who can hurt you rarely complain to your face, and the ones who could help you rarely remember to. Both problems have the same fix: ask at the till, on WhatsApp.
Most unhappy guests never say a word to your staff. They tell Google, TripAdvisor and their group chats instead, and you find out when everyone else does.
A 2-star review sits on your page for every future guest to read. The visit it describes was fixable. The review rarely is.
They loved the meal and meant to leave a review. The intent dies in the parking lot, and the loud minority keeps writing your story.
Scroll the evening: what your guest sees in WhatsApp, and what lands on your dashboard at the same moment.
Your guest scans it while the visit is still fresh and lands in a WhatsApp chat, not an app store. One tap to rate the visit. No forms, no downloads, no login.
A 1 to 3 star rating never goes near Google. Tafiti asks what happened and alerts whoever is on shift within minutes, with the guest's number attached. Watch it land on your dashboard behind the chat.
Happy guests get a ready-to-post review to copy with one tap, written the way real people write. From scan to published review takes about 22 seconds, and your night ends recovered.
And every Monday morning the week's numbers arrive as a WhatsApp message: ratings, recoveries, reviews. No login needed to know where you stand.
The rating a guest taps at the till decides where the night goes. Low ones come straight to you, privately, while there is still time to fix it.
Happy guests are one tap from a published Google review, in their own words, about 22 seconds after they scan the QR.
Campaigns, win-backs and nudges go only to guests who said yes, and every message honours STOP instantly.
Turn the Reserve now link in your Instagram bio into a real booking. The guest picks a time, you confirm in one tap on WhatsApp, and they land in your book.
Enough structure for a multi-branch group, light enough for one busy room, and the week's numbers arrive by WhatsApp every Monday.
Every plan starts with a 30-day free trial of the full product, no card needed. Then pay monthly, or pay for a year and get two months free. Billing by M-Pesa, Airtel Money or card through PesaPal. Prices exclude 16% VAT; a tax invoice arrives by email.
For a single café or restaurant getting started.
30 days free. No card needed.
The full retention system for a busy venue.
30 days free. No card needed.
For multi-branch operations that need it all.
30 days free. No card needed.
No. The QR code opens a normal WhatsApp chat. If your guest can message a friend, they can use Tafiti. There is no app, no form and no account for them.
Yes, on every plan. Put your Tafiti reserve link in your Instagram bio and guests pick a time and party size in a few taps. The request lands on your WhatsApp to confirm in one tap, and the guest is saved so you can bring them back later. A reminder goes out before the booking to cut no-shows.
Yes. Every new account starts with 30 days of the full product, free. No card details are needed to start, and nothing is charged automatically. When the trial ends you simply pick a plan and pay by M-Pesa, Airtel Money or card.
About a day. You create your account, add your venue, print your QR code and put it where the bill lands. Most venues collect their first ratings the same afternoon.
It stays between you and them. Tafiti asks what went wrong and alerts whoever is on shift within minutes, with the guest's number, so someone can make it right within the hour. Nothing is posted anywhere public.
Yes. Tafiti never writes fake reviews, never pays for reviews and never blocks anyone from posting anything. Happy guests choose to share their visit; the ready-made text simply saves them the typing.
By M-Pesa, Airtel Money or card, through PesaPal. Monthly or annual, and a year costs the same as ten months. Cancel anytime, there are no contracts. Prices exclude 16% VAT and you get a proper tax invoice by email.
Marketing messages go only to guests who explicitly said yes, every message carries a reply-STOP opt-out that is honoured instantly, and data handling follows Kenya's Data Protection Act.
30 days free, no card needed. Set up in a day. Cancel anytime.