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A QR at the counter or on the box
Customers scan while they pay or when they open the box, tap how it went, and install nothing.
For bakeries & dessert spots
A QR code at the counter opens WhatsApp. Every customer gets a one tap Google review, and you hear straight away when a cake or an order let someone down.
30 days free, every feature included. No card needed.
The short answer
Tafiti helps Kenyan bakeries, cake shops and dessert spots get more Google reviews and fix let-downs early, over WhatsApp. Customers scan a QR at the counter or on the box and rate the visit. A low rating reaches you straight away, and every customer gets a one tap Google review. From KSh 4,500 a month, 30 days free.
Someone ordering a birthday cake reads every review first. A thin page loses you the order to the bakery down the road.
A cake that arrived late or wrong for a celebration is the review people write with feeling, and future customers feel it too.
Customers leave delighted with a box of pastries and never think to say so online, so the goodwill never reaches the next buyer.
Customers scan while they pay or when they open the box, tap how it went, and install nothing.
Every customer gets a one tap Google review button, with a ready-to-post draft for a happy one, so your best cakes and pastries show up where the next order starts.
A low rating reaches you within seconds so you can fix the order while the day can still be saved.
Tafiti keeps a consented list, so a seasonal offer or a reminder before a regular's usual order is one WhatsApp away, with a one-tap opt-out.
For a single café or restaurant getting started.
30 days free. No card needed.
The full retention system for a busy venue.
30 days free. No card needed.
For multi-branch operations that need it all.
30 days free. No card needed.
The fair question
It is one tap on WhatsApp while they pay, at a moment they chose by scanning. Most customers are glad to help, it takes seconds, and anyone can ignore it. Nobody is chased.
They scan a QR at the counter or on the box and tap how the visit went. Every customer then gets a one tap Google review button, with a ready-to-post draft for a happy one. No app, no account.
You get a ping within seconds so you can make it right. The customer still gets the same one tap Google review as everyone else.
Yes. Put the QR on the counter for walk-ins and on the box or receipt for orders, so both leave a review the same way.
No, it is all WhatsApp. There is nothing to download.
From KSh 4,500 a month via M-Pesa, Airtel Money or card, with 30 days free and no card to start.
Also built for
30 days free, no card needed. Set up in a day. Cancel anytime.