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One QR code on the bill
Print it on the receipt or stand it on the table. The guest scans, taps a rating, and installs nothing. If they can message a friend on WhatsApp, they can use it.
For restaurants
A QR code on the bill opens a WhatsApp chat. A happy table leaves a Google review in about 22 seconds. An unhappy one reaches whoever is on the floor within minutes, while you can still make it right.
30 days free, every feature included. No card needed.
The short answer
Tafiti is a WhatsApp tool that helps Kenyan restaurants get more Google reviews and catch complaints before they go public. Diners scan a QR code on the bill, rate the visit, and a great meal becomes a Google review in seconds. An unhappy diner reaches the floor manager instantly. From KSh 4,500 a month, 30 days free.
A full room, a happy crowd, and by closing not one of them thought to leave a review. Meanwhile the single table that waited too long for a starter is typing at home.
The couple let down by slow service rarely say so to the waiter. They say it on Google, three days later, where every future diner reads it first.
Diners choosing between you and the place next door look at the stars before the menu. A thin or dated review page quietly sends them next door.
Print it on the receipt or stand it on the table. The guest scans, taps a rating, and installs nothing. If they can message a friend on WhatsApp, they can use it.
A happy diner gets a ready-to-post review, written the way real people write, theirs to edit, posted in two taps. From scan to published review is about 22 seconds.
A low rating goes straight to whoever is on shift, with the table number, so a manager can walk over and put it right before the guest has left.
Put your Tafiti link in your Instagram bio and guests request a table in a few taps, confirmed on your WhatsApp, with a reminder before they arrive to cut no-shows.
For a single café or restaurant getting started.
30 days free. No card needed.
The full retention system for a busy venue.
30 days free. No card needed.
For multi-branch operations that need it all.
30 days free. No card needed.
The fair question
It is one gentle message on WhatsApp, at a moment they chose by scanning. Regulars who love you are glad to help, the ask takes seconds, and they can simply ignore it. Nobody is chased, and every message carries a one-tap opt-out.
They scan the QR code on the bill, tap how the visit went, and a happy visit brings up a ready-to-post Google review they can publish in two taps. No app, no form, no account.
The rating reaches whoever is on shift within minutes, with the table number, so you can make it right on the spot. A few hours later the guest can still choose to leave a public review, but by then you have had the chance to fix it.
No. It all happens in WhatsApp, which they already have. There is nothing for them to install or sign up for.
Yes, on every plan. Guests request a table from your Instagram bio link, you confirm in one tap, and a reminder goes out before the booking to cut no-shows.
From KSh 4,500 a month, billed in shillings via M-Pesa, Airtel Money or card. Every account starts with 30 days free and no card needed.
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