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A QR at the counter or on the receipt
Customers scan while they wait for their order or glance at the receipt. One tap to rate, no app, no sign-up, nothing to teach your staff beyond scan this.
For cafés
A QR code at the counter turns a good morning into a Google review over WhatsApp, and sends a quiet word to you when it was not, before it becomes a one-star.
30 days free, every feature included. No card needed.
The short answer
Tafiti helps Kenyan cafés get more Google reviews and catch complaints early, all on WhatsApp. Customers scan a QR at the counter or on the receipt, rate their visit, and a good one becomes a Google review in seconds. An unhappy one reaches you straight away. From KSh 4,500 a month, 30 days free.
People grab a coffee and go. The visit was lovely and gone from their mind long before they might have said so online.
A rushed order or a cold flat white rarely gets mentioned at the counter. It gets mentioned on Google, where the next commuter deciding where to stop will read it.
New in the neighbourhood, or hoping to be found by someone searching coffee near me? Your review page is the first thing they judge.
Customers scan while they wait for their order or glance at the receipt. One tap to rate, no app, no sign-up, nothing to teach your staff beyond scan this.
A happy customer gets a natural, ready-to-post review to publish in two taps, so the people who love your coffee actually say so where it counts.
A low rating reaches you within minutes, so you can remake the coffee, fix the order, or simply apologise, before it turns into a public one-star.
Regulars are the business. Tafiti keeps a consented list, so a new blend or a slow-morning offer is one WhatsApp away, with a one-tap opt-out on every message.
For a single café or restaurant getting started.
30 days free. No card needed.
The full retention system for a busy venue.
30 days free. No card needed.
For multi-branch operations that need it all.
30 days free. No card needed.
The fair question
It is built for exactly this. One QR code, no hardware, no training beyond scan this. Most cafés collect their first ratings the same afternoon, and it costs less than a few cups of coffee a day.
They scan the QR code at the counter or on the receipt, tap how the visit went, and a good one brings up a ready-to-post Google review to publish in two taps. No app, no account.
The rating reaches you within minutes so you can put it right. A few hours later the customer can still choose to leave a public review, but by then you have had the chance to fix it.
No hardware, and nothing to install. A printed QR code and WhatsApp is the whole setup.
Yes, on the Growth plan and up, and only to customers who opted in, with a one-tap STOP on every message.
From KSh 4,500 a month via M-Pesa, Airtel Money or card, with 30 days free and no card to start.
30 days free, no card needed. Set up in a day. Cancel anytime.