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A QR at the counter or on the receipt
Customers scan while they wait for their order or glance at the receipt. One tap to rate, no app, no sign-up, nothing to teach your staff beyond scan this.
For cafés
A QR code at the counter opens WhatsApp. A bad morning reaches you while they are still in the queue, and everyone gets a one tap Google review.
30 days free, every feature included. No card needed.
The short answer
Tafiti helps Kenyan cafés get more Google reviews and hear about a bad visit while the customer is still there, all on WhatsApp. Customers scan a QR at the counter or on the receipt and rate their visit. A low rating reaches you straight away, and every customer gets a one tap Google review. From KSh 4,500 a month, 30 days free.
People grab a coffee and go. The visit was lovely and gone from their mind long before they might have said so online.
A rushed order or a cold flat white rarely gets mentioned at the counter. It gets mentioned on Google, where the next commuter deciding where to stop will read it.
New in the neighbourhood, or hoping to be found by someone searching coffee near me? Your review page is the first thing they judge.
Customers scan while they wait for their order or glance at the receipt. One tap to rate, no app, no sign-up, nothing to teach your staff beyond scan this.
Every customer gets a one tap Google review button after they rate, and a happy one can also get a natural, ready-to-post draft, so the people who love your coffee actually say so where it counts.
A low rating reaches you within seconds, so you can remake the coffee, fix the order, or simply apologise while they are still at the counter.
Regulars are the business. Tafiti keeps a consented list, so a new blend or a slow-morning offer is one WhatsApp away, with a one-tap opt-out on every message.
For a single café or restaurant getting started.
30 days free. No card needed.
The full retention system for a busy venue.
30 days free. No card needed.
For multi-branch operations that need it all.
30 days free. No card needed.
The fair question
It is built for exactly this. One QR code, no hardware, no training beyond scan this, and it costs less than a few cups of coffee a day.
They scan the QR code at the counter or on the receipt and tap how the visit went. Everyone then gets a one tap Google review button, with a ready-to-post draft for a happy customer. No app, no account.
The rating reaches you within seconds so you can put it right there and then. They still get the same one tap Google review as every other customer.
No hardware, and nothing to install. A printed QR code and WhatsApp is the whole setup.
Yes, on the Growth plan and up, and only to customers who opted in, with a one-tap STOP on every message.
From KSh 4,500 a month via M-Pesa, Airtel Money or card, with 30 days free and no card to start.
30 days free, no card needed. Set up in a day. Cancel anytime.